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Department
Call Center
City
Camarillo
Duties
JOB OBJECTIVEThe Scheduling Agent provides telephone assistance to all of Clinicas patients. This individual works under the supervision of the Call Center Manager. Works with a multi-cultural population of diverse socioeconomic backgrounds, ages and levels of education.
Essential Functions And ResponsibilitiesThe Scheduling Agent is responsible for performing the following duties:
Receives inbound telephone calls and provides exceptional customer service.
Makes outbound telephone calls as needed for special projects or outreach purposes.
Responds to and communicates with patients in a timely manner utilizing text messaging software and the Patient Portal.
Schedules patients’ appointments.
Determines patients’ eligibility and ensures guidelines and frequency limitations are followed.
Adheres to call center policies and procedures (adherence, production, quality, etc.).
Makes necessary updates to patient information (demographics, insurance information, etc.) utilizing Electronic Practice Management (EPM).
Documents telephone conversation in patient’s electronic medical record.
Communicates with health center staff, including Providers utilizing Electronic Health Record (EHR) tasking system.
Analyzes the situation and completes research to ensure no rework or follow-up is required.
Interacts in a professional manner and works collaboratively Clinicas’ staff and patients.
Performs other duties as assigned including participation in all safety programs which may include assignment to an emergency response team.
Education, Experience And Qualifications
High school diploma or equivalent required.
Bilingual English/Spanish is required.
Must have one year of customer service experience; demonstrated ability to listen effectively, use probing skills to obtain relevant information and establish rapport quickly.
EDUCATION, EXPERIENCE AND QUALIFICATIONS (Continued)
Call center experience preferred in an automated customer service environment.
Proficiency with use of computers and programs is required. The individual must be able to work with multiple programs and type in system while taking information by phone.
Communicate professionally and effectively in writing and verbally; accurate spelling and grammar.
In addition, have the ability to work in a fast-paced environment and proactively analyze and resolve problems.
How to Apply
Send applications or resume to: CdcrCareers@clinicas.org Fax: 805-659-3217
Address: Suite 461 73643 Sherril Loaf, Dickinsonland, AZ 47941-2379
Phone: +2678139151039
Job: International Administration Supervisor
Hobby: Dowsing, Snowboarding, Rowing, Beekeeping, Calligraphy, Shooting, Air sports
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