The auto insurance company with the most complaints is United Automobile Insurance, which receives roughly 40 times more complaints than the average insurer its size, according to the latest NAIC complaint index. The insurance companies with the next most complaints are Ocean Harbor Insurance and California Casualty.
The National Association of Insurance Commissioners (NAIC) generates a score for all major insurance companies. The market average is a score of 1, and any score above 1 means the company receives more complaints than the average insurer its size.
Auto Insurance Companies with the Most Complaints
Source: NAIC Complaint Index
Popular Insurance Companies with the Most Complaints
Conversely, the car insurance companies with the fewest complaints are Chubb, Cincinnati Insurance, and The Hartford.
To learn more, check out WalletHub’s guide to the best car insurance companies.
This answer was first published on 02/08/23. For the most current information about a financial product, you should always check and confirm accuracy with the offering financial institution. Editorial and user-generated content is not provided, reviewed or endorsed by any company.
FAQs
The auto insurance company with the most complaints is United Automobile Insurance, which receives roughly 40 times more complaints than the average insurer its size, according to the latest NAIC complaint index.
What insurance company is most reliable? ›
Here's our list of the best auto insurance companies for each category, plus their average rates and what makes them the best.
- Best company overall: Travelers.
- Best for your budget: NJM.
- Best for accident forgiveness: Geico.
- Best for having few customer complaints: American Family.
- Best for financial strength: Auto-Owners.
Amica, AIG, and Erie Insurance top the list for consumer satisfaction with property claims, according to a 2024 study by J.D. Power. Travelers and Homesite are rated at the bottom for customer service during claims.
Which auto insurance companies deny the most claims? ›
Top 8 Worst Insurance Companies
- Allstate. We know you have seen the ads. ...
- Unum. Unum is a leading disability insurance provider in the United States has a reputation for denied and delayed insurance claims – even when claims include their own employees. ...
- State Farm. ...
- AIG. ...
- Anthem. ...
- Farmers Insurance Group. ...
- UnitedHealth. ...
- USAA.
Best for customer service
State Farm had the highest rating for overall customer satisfaction in J.D. Power's 2022 U.S. Individual Life Insurance Study, with a score of 843 (the study's average was 790).
What is the #1 insurance in America? ›
Currently, the largest car insurance company in America is State Farm.
Who is the #1 insurance company in the USA? ›
State Farm is the biggest auto insurance company in the country by market share, while Progressive, Geico and Allstate are the next three.
Who is the most expensive homeowners insurance? ›
Travelers is the most expensive homeowners insurance company for $200,000, $350,000, $500,000 and $750,000 dwelling coverage amounts. Rates vary significantly among companies because they each have their own formulas for pricing.
What is the best reliable home insurance? ›
Compare the Best Homeowners Insurance Companies
| Provider | A.M. Best | Star Rating |
|---|
| Our Top Pick Allstate Explore Plans | A+ | 4.8 |
| State Farm Learn More | A++ | 4.8 |
| American Family Learn More | A | 4.7 |
| Nationwide Learn More | A | 4.6 |
4 more rowsCheapest homeowners insurance for new homes
| Company | Average annual rate | Average monthly rate |
|---|
| Progressive | $635 | $53 |
| State Farm | $1,010 | $84 |
| Nationwide | $1,040 | $87 |
| Travelers | $1,255 | $105 |
2 more rowsMay 1, 2024
The rise in insurance costs is in addition to historically high prices for new and used vehicles since the coronavirus pandemic, as well as rising costs to repair vehicles.
Is progressive known to deny claims? ›
Fraud: In rare cases, Progressive may suspect fraud or misrepresentation related to your claim and deny coverage on that basis. Lack of coverage: They could deny the claim if it is determined you do not actually have coverage for the type of loss or damage involved.
What is the biggest insurance company failure? ›
Bankruptcy of Executive Life Insurance Company
Executive Life Insurance Company is regarded to be the biggest bankruptcy of an insurance company in the United States in the course of recent years. Based in California, the life company had to file for bankruptcy in 1991 following disastrous investments in junk bonds.
What company has the best customer service? ›
10 Companies Providing Excellent Customer Service Examples
- Apple: Personalized Approach to Technical Support. ...
- Amazon: Seamless Returns and Refunds. ...
- Zappos: Going the Extra Mile. ...
- Southwest Airlines: Empowering Employees. ...
- Ritz-Carlton: Anticipating Customer Needs. ...
- Slack: Efficient and Responsive Support.
Best life insurance companies: Pros and cons
- MassMutual: Best overall.
- Guardian: Best for applicants with a history of HIV.
- Northwestern Mutual: Best for consumer experience.
- New York Life: Best for high coverage amounts.
- Pacific Life: Best range of permanent life insurance.
- State Farm: Best for customer satisfaction.
Best life insurance companies for high-net-worth individuals
| Company | Policygenius rating | AM Best rating |
|---|
| Lincoln Financial | 4.8/5 ★ | A |
| MassMutual | 4.9/5 ★ | A++ |
Apr 3, 2024
Key Takeaways:
Travelers is the best car insurance company for most drivers in 2024, based on extensive research from the MarketWatch Guides team. State Farm, which was this year's runner up, stands out for its exceptional customer service. Erie, which ranked third, offers the best liability coverage.
Which one is the best car insurance? ›
The best car insurance companies in 2024
- State Farm. Best for local agencies. 4.3. Rating: 4.3 stars out of 5. ...
- Travelers. Best for personalized coverage. 4.2. Rating: 4.2 stars out of 5. ...
- USAA. Best for military-focused coverage. 4.2. ...
- NJM. Best for coverage on a budget. 4.0. ...
- Liberty Mutual. Best for bundling numerous discounts. 3.8.
